Originally, I purchased the incorrect product from Rvinyl.com and the return process was a breeze - I returned the product, received my credit, and purchased the correct item for my car in less than a week. Installing the tints were just as easy if not easier. I simply followed the instructions and was finished with the process in less than an hour. Overall, I had an amazing experience as I look forward to buying all of my tinting needs from Rvinyl.com in the future. Make: Honda Model: Civic Year: 2012