Placed an order 8/30, told it would take 5-7 days and unfortunately there is no option to pay to expedite. I patiently waited 7 business days and reached back out for an update. At that point I was informed this was BACKORDERED. Would have been nice to know when I had called to ask about original lead time and was just told the processing time. Then I was told it was coming in, but they'd have to check in with the warehouse for an update. I had to call or open chats almost every day to request updates on my order. Continually told "let me check and let you know". Most of the time I didn't get updates and had to follow up again. It was the worst customer service experience I have had in a long time. There is no sense of urgency and don't use this company if you need anything within a month.